Private Policy | website

Effective Date: July 10, 2026

Aina Pest Control, Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.ainapestcontrol.com), contact us, or use our pest control services in the state of Hawai'i.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, mailing address, email address, and phone number (including mobile number).
Service Information: Property address, pest control service history, treatment records, and service preferences.
Payment Information: Billing details processed through secure payment processors.
Communications Data: Records of your communications with us, including text message (SMS) opt-in consent and messaging preferences.
Technical Data: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, schedule, and manage pest control services.
To send you appointment confirmations, service reminders, and transactional updates via text message (SMS), email, or phone.
To process payments and maintain billing records.
To respond to inquiries and provide customer support.
To comply with applicable laws and regulations, including Hawaii state laws and federal regulations.
To improve our website, services, and customer experience.

3. SMS / Text Messaging Consent and Mobile Information

By providing your mobile phone number and opting in to receive text messages from Aina Pest Control, Inc., you consent to receive SMS communications related to our services, including appointment confirmations, service reminders, and account updates.
Mobile information and SMS/MMS opt-in consent will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at ainapestcontrol@gmail.com.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers: With trusted third-party vendors who assist in operating our business (e.g., payment processors, scheduling software, SMS messaging platforms), solely for the purpose of providing services to you on our behalf. These service providers are contractually prohibited from using your information for their own marketing purposes.
Legal Compliance: When required by law, court order, or government authority, or to protect the rights, property, or safety of Aina Pest Control, Inc., our customers, or others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
We do not share your mobile phone number, SMS opt-in data, or messaging consent information with third parties or affiliates for marketing or promotional purposes.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Access and Correction: You may request access to or correction of your personal information by contacting us.
Opt-Out of SMS: You may opt out of receiving text messages at any time by replying STOP to any SMS message from us.
Deletion: You may request deletion of your personal information, subject to applicable legal requirements.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. You may disable cookies through your browser settings; however, some features of our website may not function properly as a result.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

Aina Pest Control, Inc.

Call: (808)651-2992
Email: ainapestcontrol@gmail.com | admin@ainapestcontrol@gmail.com